Robin Sante
Edward McCarty III
Aimee McCarty
My name is Robin Santel, and both my children have taken their cars to your shop. I want to thank Donavan especially, for being kind, empathetic, and honest. My family has dealt with other mechanics in the past but when you have someone who actually listens to you and explains (sometimes in detail more than once) you go back to that shop. Your shop has worked with us many times, squeezing us in when an emergency occurred, honoring your work and warranties, and taking time to help a young woman instead of taking advantage of her inexperience.
I'm writing this because instead of taking her money, you were up front and honest in telling us that the car wasn't worth the repair. You have replaced and repaired alot on the old car, helping keep it going knowing how much she needed and relied on it. She not only needed it for work but to take me to appointments and her sister to work at times. Unfortunately some mechanics would have taken the money, so thank you for being honest and telling us that even with the repair, the car might still only last a few more months. It gave us the option to put the money toward a safer newer car.
My family greatly appreciates all the hard work and all the times you have helped us. We tell people about your shop and how professional and outgoing Donavan is and why we go back. Again, I thank you for calling and explaining the options to my son so that we could make decisions today. Our names are below, but I bet mentioning 2006 Toyota Corolla will definitely put name to car. Lol